Sg2 Blog

Eric Spann, MD, is a family medicine physician at Baxter Health, based in Mountain View, Arkansas. Q: Dr. Spann, how do you envision AI impacting your day-to-day work, your patient interactions and what defines good medicine? A: If we thought that addressing “Dr. Google” was a big part of our daily work, this is going to be Dr. Google on steroids. Patients are now going to have a large...

Hospital system chief financial officers (CFOs) face an increasingly complex financial landscape, one shaped by regulatory shifts, technological advancements and evolving patient expectations. Here are 3 top takeaways to effectively navigate in 2025. ► Pharmacy Optimization: With systems reporting 25% of revenue tied to pharmacy operations, this area represents a significant revenue opportunity fo...

For most health systems, the post-COVID survivor mode has ended. Systems have reached some level of cost structure and workforce stability, and they can turn their attention once again to strategic investments and growth. But that doesn’t mean the coming years will be without challenges. Top of mind for many is ambulatory growth and access, capacity management, new revenue generation, and s...

Since the introduction of ChatGPT in late 2022, we’ve been busy discussing with health care stakeholders how to best plan for and use AI across their organizations, from supporting clinical decision-making to reducing administrative burdens. What I didn’t plan for was having nearly half of these discussions focus on supply chain. But perhaps this shouldn’t be a surprise—wh...

Health care organizations have turned the corner on pandemic recovery and are now strongly focused on strategy and investment. Day-to-day operations have stabilized for most. But the industry’s competitive landscape has irrevocably shifted, and the performance gap between the best and worst has widened. Health systems must chart this new territory with less capital, which makes strategy&mdas...

I've started labeling cybersecurity as the "Achilles' heel" of digital health. Across meetings, workshops, and events, Sg2 experts have touted the opportunities that telehealth, AI, and other digital technologies can bring to health care, but cybersecurity risk always pumps the breaks on those discussions. It's the looming dark cloud. The elephant in the room. A digital skeptic's favorite topic to...

I had just finished giving a presentation to a room of hospital CEOs on the current AI landscape when one of the executives raised her hand. “Is AI really going to be a thing in health care? We’ve spent over a decade installing EHRs in our system and all they have done is increased cost and burnout. And with cybersecurity threats, I feel AI is only going to make things worse,” she said. I responde...

Virtua Health is a five-hospital system with more than 350 locations in southern New Jersey, including 40+ ambulatory surgery centers, seven emergency departments, and seven urgent care centers, as well as telehealth options; its specialties include orthopedics and advanced surgery. The system aimed to optimize its digestive disease services after acquiring several gastroenterology groups and Lour...

St. Luke’s Hospital, a nonprofit health system in the greater St. Louis area, consists of two hospitals with 636 beds, two ambulatory surgery centers, eight urgent care facilities, nearly 200 employed physicians, and a medical staff of over 1,000 physicians across 60 specialties. Post-pandemic, the hospital faced challenges due to the lack of a formalized strategic plan and wanted to refine ...

Digital transformation remains a key strategic goal for the health care industry, and the ongoing pressure to optimize workflows, maximize human resources and adjust to powerful technologies like generative AI has led to a resurging interest in the smart hospital concept. Broadly defined, a smart hospital is one that is fully digitized and interconnected across the care continuum, leveraging inter...